BULK ORDERS & MY INCOMING PACKAGE FAQ

What is DELIVERED?

We are a package/parcel/mail forwarding service. We provide our customers with a US address (a suite in our warehouse), which allows them to shop at online retailers who require a South Korea shipping address.

Are you open on the weekends?

DELIVERED Business Hours: Monday-Friday, 9AM - 6PM GMT+9


If you contact us over the weekend, we will get back to you as soon as we can during our office hours. 

Likewise, if you have a package that is scheduled to be delivered - or if a carrier has attempted to deliver a package - over the weekend, it will be redelivered to us on the next business day.


What if a retailer won't ship to my Korean address?

Unfortunately, if a company refuses to ship to our warehouse, there isn't much we can do.

Some companies reserve the right not to ship to package forwarding addresses.


What payment methods do you accept?

We currently only accept PayPal through our website.


If you need to pay using a credit or debit card, please send a request to support@delivered.co.kr. If the package is in Checkout, you can pay with PayPal, use account credit, or a combination of the two.


This option is not available to customer in some countries. It is best to check with PayPal to see if this option is available for you.

Can DELIVERED receive mail/magazines as well?

We cannot receive mail.

We're more than happy to accommodate your magazine deliveries.


For further information about our fees and charges, please click here.

Link to: How much does shipping cost?

How do I return my package to the merchant?

If you would like to return a package that has been delivered to DELIVERED, please contact the merchant and request a pre-paid return label. If they cannot provide one, we will have to create our own label and invoice you for the shipping cost.

 

Fill out this form, and include the return label as an attachment (or let us know the return address if you don't have a label). Include your suite and package number, as well as the email to which you would like the invoice sent (your PayPal email, if possible). We will send you an invoice for the $10 return handling fee.

 

When you have paid the invoice, we will ship your package back to the merchant.

I can't see my account credit

If you are having trouble viewing your DELIVERED credit, try logging out and back in to your account. 

You can also try refreshing your page. If this does not work, please contact us via support.

Unshippable/Prohibited Items

Goods can be unshippable if relevant organizations classify them as:


  • hazardous
  • dangerous
  • prohibited
  • restricted


If we receive the products which cannot ship, we will reach out to you. We have the right to refuse any product that inappropriate to ship, even if it is legal.

If an unshippable item makes it through our receiving process, this does not necessarily mean we can ship it. 


Check out our Terms and Conditions for a more detailed description of Unshippable/Prohibited items.


How do I refer a friend?


  • Click the Invite Your Friends button to learn how to invite people to use DELIVERED

  • Read the Terms & Conditions before you invite your friends. By participating, you acknowledge that you have read and agree with all guidelines.
  • Use My Referrals to monitor your referrals. You’ll be able track who has signed up, who has shipped their first package, etc.


You’ll also be able to re-invite anyone who hasn’t signed up yet!


Can I get a shipping address somewhere other than Busan?

Right now, our only facility is located in Busan. 

When we open new facilities in other locations, we will be sure to let you know.