BULK ORDERS & MY INCOMING PACKAGE FAQ

What is your Buy for Me service?

Some Korean suppliers (retailers or manufacturers) will not let you buy their products without a Korean bank account (or a Korean account with payment companies like PayPal). 

In addition, many sales events are opened to residents only. In these cases, we can buy these products for you!

How do I use your Buy for Me service?

Log into your account and click the "Buy for Me" button. Here, you will be able to see the status of any Buy for Me orders you have already submitted. 

To submit a new Buy for Me order, click "Create New."



Fill out as much information as possible so our Buy for Me specialist will know exactly what to order for you. Click "submit," and we'll get started processing your order!



How do I pay for my Buy for Me order?


After we confirm your Buy for Me order details, we will change your order status from "Opened" to "Pending." 

Once your order is Pending, navigate to the "Buy for Me Orders" page, select the order(s) you want to pay for, and then click "Add to Cart."




Go to your cart, select the package, and click the "Checkout" button.





If Once the package is in Checkout, you can pay with PayPal, use account credit, or a combination of the two.



**NOTE**

If you would instead send us a deposit, it's perfectly fine. We will register the amount you send in our system as Credits and use them when purchasing products for you.



 


Can you bid for items on online auction sites (like G-Market)?

We cannot place bids for items within an auction-based transaction setting. There are too many uncontrollable variables that can limit our abilities (and the quality of our service).

 

However, if the desired item has a "Buy Now" price, we can certainly purchase the product. Please specify that you would like us to "Buy Now" in the additional information field, otherwise we can't complete the transaction.

What if I don't want a product anymore, but it already arrived at your warehouse?

We can return the product to the merchant for a $10 return handling fee. The merchant will typically provide a return label. If you cannot acquire a return label from the merchant, we will be happy to create a return label for you, but this will come with an additional charge. 


Also, if a return shipping label is not provided by the retailer, you will incur additional shipping costs. Finally, you may incur an additional restocking fee, depending upon the retailer’s policies.

To begin the return process, please contact us via support


Link to: How do I return my package to the merchant?

If I'm ordering multiple items from the same website, do I submit individual orders?


Yes! If you’re ordering multiple items from the same website please click the ”Add Item (From The Same Store)” button.



What happens if an item I want is out of stock or unavailable?

If your order is or has gone out of stock before we are able to get a quoted price for you, we will inform you, but we will have to cancel the Buy for Me order. 

If you notice that the item comes back in stock, you can re­-submit the Buy for Me order as a new order, and we will try to purchase that for you as soon as possible. 


Please be aware that it can take up to 24 hours for a Buy for Me order to be processed.

Can I edit or cancel my Buy for Me order?

You can't edit a Buy for Me order, but if you wish to cancel it before you have paid, you can do so via the website.



If we've already ordered the products, you'll have to wait until they get to our warehouse; then we can return the order.

Link to: How do I return my package to the merchant?

Can I order an item that is not yet released?

You can go ahead and place your BuyforMe order on the day before the item is released. 

We cannot guarantee that we will be able to purchase this item before it is sold out online, but this will give us a head start. 


Can you buy from an individual seller (i.e., reseller)?

Yes,  we can order from individual (re)sellers. 


When you submit your request, please provide us with all the details in the Additional Information section. make sure to mention the following details:

(1) Bank name,

(2) Account number,

(3) The seller's name, 

(4) The total cost you agreed on (both product cost and shipping cost for the delivery to our warehouse), and

(5) The seller's phone number so that we can contact him/her. 




Please note that it may be risky. In the case, if the seller cheats and doesn't send the product, we can't be accountable for this.