How do I return my package to the merchant?

Modified on: Fri, Jun 28, 2019 at 11:26 AM

If you would like to return a package that has been delivered to DELIVERED, please contact the merchant and request a pre-paid return label. If they cannot provide one, we will have to create our own label and invoice you for the shipping cost.

 

Fill out this form, and include the return label as an attachment (or let us know the return address if you don't have a label). Include your suite and package number, as well as the email to which you would like the invoice sent (your PayPal email, if possible). We will send you an invoice for the $10 return handling fee.

 

When you have paid the invoice, we will ship your package back to the merchant.