The tracking info says my package was delivered, but I never received it. What happens now?

Modified on: Thu, Jun 27, 2019 at 4:39 PM

If you shipped your package via K-Post, it is possible your package was delivered to your local post office. Please check with the post office to see if they have it.

Otherwise, please fill out this form to submit a claim to DELIVERED. Your claim may take a few days – or even weeks – to resolve, so your patience is greatly appreciated!


The amount reimbursed depends on the designated carrier’s policy. You have the opportunity to purchase additional insurance; the exact costs vary based on the carrier. If your package was shipped with a Qxpress service, you must file a claim no later than 30 days after the ship date. Please note that insurance will be reimbursed in the form of DELIVERED Credit.