Do you charge handling fees?

Modified on: Thu, Jun 27, 2019 at 11:23 AM

In general, we do not charge handling fees for processing your order. However, there are some services we provide that do incur fees.

  • Returns: US$10 return handling fee per package (for packages with prepaid return labels)
  • Photo Request: US$1.00 per photo
  • Split Package: US$5.00 per package
  • Packages stored for over 90 days: US$8.00 per package
  • Scanned copies of invoices or other documents: US$0.50 per package
  • Receiving fee (if packages and parcels sent to us without a “My Incoming Package Form”): US$0.50 per package

We reserve the right to change our fee structure in the future. We may add premium, paid services as our business grows based on customer demand.