WHERE TO SHOP
GUIDE TO KOREA
KOREAN CLOTHING AND SHOE SIZES
How do I sign up?
How do I log in to my account?
How do I access and/or change my account information?
How do I change or recover my password?
Can I start using my Korean mailing address immediately after I sign up?
How do I find my tracking number (My Incoming Package & Bulk Orders only)?
How long will it take for my package to reach me?
What if I'm shipping high-value goods?
Why is my shipment on hold?
Will I have to pay customs duties, taxes, or other charges?
What is the difference between a Consolidation and a Repack, and how do I request one?
What are the benefits of consolidating/repackaging packages?
Will my package be shipped in a Box or Bubble Mailer?
Should I notify DELIVERED of any incoming packages?
Why does my package cost so much to ship?
What is your Buy for Me service?
How do I use your Buy for Me service?
How do I pay for my Buy for Me order?
Can you bid for items on online auction sites (like G-Market)?
What if I don't want a product anymore, but it already arrived at your warehouse?
Fees & Charges
How much does shipping cost?
Do you charge handling fees?
Do you charge storage fees?
What are your return fees?
What are your repacking fees?
What is DELIVERED?
Are you open on the weekends?
What if a retailer won't ship to my Korean address?
What payment methods do you accept?
Can DELIVERED receive mail/magazines as well?